Investigations Specialist

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Buyer Risk Investigations team.  Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud.  Ideal applicants will have experience in the eCommerce payments space, previous fraud experience, and experience succeeding in a customer-driven workplace.

This position is based in Seattle, but requires near native fluency in Spanish, as well as the ability to communicate effectively in English.

Job Responsibilities:

• Investigate transactions and make decisions regarding their validity based on available internal and 3rd party data;
• Use a combination of manual and automated tools to obtain information;
• Communicate via email and telephone with external and internal customers to make informed decisions about risk;
• Ability to analyze multiple data points to quickly and accurately gauge risk;
• Assist in the formulation of group modus operandi;
• Assist in the development and streamlining of complex fraud models, providing input based on relevant empirical information;
• Contribute or lead other special projects which reduce fraud related losses while maintaining focus on positive customer experience;
• Maintain the confidentiality of all information obtained during the investigations process;
• Assist in the development of new tools for use in fraud prevention;
• An ability to identify, communicate, and champion process improvement opportunities that will benefit internal and external customers;
• Recognize system bugs, tool outages and other workflow issues and report these promptly and clearly;
• Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks

Basic Qualifications
Demonstrated ability to exceed expectations with regard to performance and individual contribution
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Demonstrated communication skills, both written and verbal
Demonstrated positive, results oriented attitude
Demonstrated passion for customer service
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
Ability and willingness to work on weekends, and outside of the “standard” work day

Preferred Qualifications
Bachelor’s Degree
Experience in eCommerce Fraud Operations